Hobbygiri 100% Buyer Protection Guarantee
Hobbygiri.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Guarantee” for our customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
- Secure Payments
- Shipping across India
- Easy Returns
- Humanely Customer Support
What is Hobbygiri’s Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products which you may not like for color and design related issues.
Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by sellers. All the products must be returned in the original condition they were received in along with any bills and labels.
How to raise dispute for an order?
You need to register your dispute in either of the two ways:
By sending email to contact@Hobbygiri.com with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
Who pays for the delivery charges for returning of products?
Need not worry. We will do reverse pick up through our logistics partner. One request though, Please attach invoice and pack well when you are returning the product so that it reaches the seller in good condition.
The amount you paid for the product at the time of order will be directly refunded back to your bank account/credit card/debit card within 7 working days of refund.
When will I be refunded?
Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 7 working days (does not include Saturdays, Sundays and Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
We provide flat shipping fee of Rs. 60 on all items.
What are the Cash on Delivery charges?
We charge flat COD fee of Rs. 50 on all items.
What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders.
- Manufactured goods gets shipped within 5 days from the Seller’s warehouse.
- Handmande goods gets shipped within 7 days from the Seller’s warehouse.
How will the delivery be done?
- We try to process all deliveries through reputed courier companies like FedEx, Delhivery, Aramex, Shipyaari and IndiaPost.
- If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All Hobbygiri items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.